Politique de remboursement

Every piece we make is made to order in the USA, so returns are rare — but if something didn't work out, here's exactly how exchanges and store credit work.

Please note: we do not offer monetary refunds. Eligible returns receive an exchange or store credit when started within 14 days of your delivery date.
1 Start your return Open our returns portal within 14 days of delivery and follow the steps with your order number.
2 Pack your item(s) Unused, in the same condition you received them, in the original packaging, with proof of purchase.
3 We inspect & produce After inspection, your exchange is made to order — allow 7–10 business days for production before it ships.

Our policy

Returns & Store Credit

We'll gladly accept your return for an exchange or store credit when the item is returned unused within 14 days of your delivery date, in new condition, and accompanied by the original receipt or proof of purchase. We do not offer monetary refunds.

  • To be eligible, your item must have been purchased in the USA, be unused, in the same condition you received it, and in the original packaging.
  • Final Sale items cannot be returned.
  • A 35% restocking fee may apply to individual and group orders at our discretion.
  • AA Dance Costumes reserves the right to refuse returns that don't meet these requirements.
Competition or recital coming up? Chat or call us at 305.934.3638 before starting your return — we're available 24/7 and will do our best to get your dancer stage-ready in time.
Order Cancellations (Made-to-Order)

Because every item is made to order, cancellations are only accepted within 24 hours of purchase. After 24 hours, production has started and we're unable to cancel your order.

Double-check your size and color before checking out — our Size Guide has measurements for every style, from Child Small through Adult sizes.

Exchanges

Exchanges apply to a size change of the same style and color only, and we allow one exchange per customer, per order. If you'd like a different style or color instead, request store credit and place a new order.

Once your return arrives and passes inspection, your exchange goes into production — please allow 7–10 business days for us to produce your new item(s). You'll get an email when your exchange has been processed and again when it ships.

Sizing tip: measure before you exchange. For off-the-shoulder styles, size up if your girth measurement is at the top of the chart — one exchange is allowed per order, so make it count.

Condition requirements

Our leotards, unitards, sets, tops, and bottoms are worn close to the skin, so returned items must be:

  • Unused and in the same new condition you received them — unworn beyond a brief try-on, unwashed, and unaltered.
  • Tried on over undergarments in a clean area, free of makeup, self-tanner, deodorant, body glitter, perfume, and pet hair.
  • Handled with care around delicate fabrics — snags or pulls in mesh, velvet, or metallic fabric make an item ineligible, so remove rings and jewelry before trying on.
  • Returned in the original packaging with all pieces included — 2-piece sets must come back complete.
  • Accompanied by the original receipt or proof of purchase.

Returns that don't meet these requirements may be refused.

What happens after we receive your return

Once your return is received and inspected, we'll email you to confirm it arrived and let you know whether your exchange has been approved or rejected.

If approved, your new item goes into production (7–10 business days) and ships as soon as it's ready — you'll be notified by email at each step. If you chose store credit, it will be issued after inspection.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us right away — chat or call 305.934.3638 (available 24/7) or email Info@aadancecostumes.com with your order number and photos of the issue, and we'll make it right.

Please don't ship anything back before contacting us; we often don't need the item returned to resolve the issue.

Ready to start, or have a question about a solo or group costume?

Start a Return or Exchange Contact us

24/7 chat & phone: 305.934.3638  ·  Info@aadancecostumes.com